Web Portfolio | Brooke Fletcher

User Experience:

Please note: This is currently waiting for approval from the app store
First project where I was able to start usability testing at the very beginning of development and continue until the end
Prepared testing script and test plan
Set up equipment to record tests
Moderated users during usability tests
Compiled notes from recordings of usability tests into spreadsheet to prioritize necessary changes
Worked with iOS developer to implement changes based off of testing results
Worked with iOS developer on UX Design and front-end design

First UX Specialist in this department.
Currently performing a form audit to find unnecessary questions and information requests.
Form does not currently have a flow. Gearing up for field studies with agents to watch them use the application. Nobody knows how they use it.

Created high-fidelity prototypes for five user flows yet to be implemented. Links to these are available upon request.
Gathered requirements for flows.
Customized pre-existing design template to work with the CMS used at Shelter Insurance

Please note: This is only accessible by Shelter Insurance clients
Focused on UX Design. Tried to design the flow of a complex task with moderate technological constraints to cause the least confusion for customers.
Assisted in requirements gathering.
Currently waiting for the next round of usability testing.

Please note: This is only accessible by Shelter Insurance employees
Gathered requirements.
Their old site had a lot of content that was dead or very spread out. Conducted a card sort to help with information architecture.
This is site currently near completion and waiting on a round of usability testing.

Wireframe testing on three different wireframes
Prepared testing script and test plan
Set up equipment to record tests
Moderated users during usability tests
Chose design based off of testing results and worked with developer to implement

Please note: This is only accessible by Shelter Insurance clients
Iterated with coworker on redesign using high fidelity protoypes
Prepared testing script and test plan
Set up equipment to record tests
Moderated users during usability tests
Compiled notes from recordings of usability tests into spreadsheet to prioritize necessary changes
Implemented usability test findings into design

Please note: This is only accessible by Shelter Insurance clients
Iterated with coworker on redesign using high fidelity protoypes
Prepared testing script and test plan
Set up equipment to record tests
Moderated users during usability tests
Compiled notes from recordings of usability tests into spreadsheet to prioritize necessary changes
Implemented usability test findings into design

Designed, redesigned and maintained site using iteration, wireframes and prototypes
Trained backend users
Troubleshot and resolved visitor complaints
CMS admin